TO ORDER
How do I place an order?
Select the product and make sure you select the correct size. The items appear in your shopping cart. When you're done shopping, proceed to checkout and enter shipping information. Your order will be processed once payment has been completed.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, it is not necessary to create an account.
Can I change or cancel my order?
If you would like to make a change to your order, please contact us as soon as possible at info@beachandbandits.com. We will see what is possible.
PAY
Which payment methods do you accept?
Beach & Bandits accepts the following payment methods: iDEAL, Mastercard, Maestro, Visa, Minitix & Paypal.
I have a discount code, where can I enter it?
Fill your shopping cart and click on order. Your discount code can be entered in the 'discount code' field. Then click apply and the discount will be deducted.
DISPATCH
Do you ship worldwide?
Yes, we offer worldwide shipping. If your country cannot be selected at checkout, please contact info@beachandbandits.com
What is the delivery time?
Orders placed before 3:00 PM are usually shipped the same day. Orders within NL and Belgium are generally delivered within 1 to 2 working days. For other countries this may take a little longer.
Where can I find the shipping status of my order?
Once your order has been shipped, you will receive a track & trace code by email. This allows you to track the status of your order.
EXCHANGES AND RETURNS
How can I return my order?
Is your purchase really not as expected, then follow the steps below to return your package within 14 days.
To request a return, register your return here and follow the steps in our returns process.
Once we receive the item(s), the item(s) will undergo a quality check.
Once the return has been accepted, all successfully returned items will be credited to the payment card used to originally purchase the items. The original shipping costs are non-refundable. You will receive an email notification once the refund has started.
Return address : Beach & Bandits BV, Duinpad 7, 2225HN Katwijk aan Zee, The Netherlands
Please note: The costs and the risk return package are for your own responsibility. So please keep the track & trace code until the package is delivered. Beach & Bandits is not responsible for lost packages.
Can I exchange a product?
Unfortunately, it is not possible to exchange your purchase for a different size. Our stock is limited and sizes sell out quickly, so we cannot guarantee that another size will still be in stock. We recommend reordering the desired items.
When will I receive my purchase amount back?
We do our best to refund the amount of returned items as quickly as possible. Depending on your bank, this will take a maximum of 3-7 days after we have processed the return.
Contact
How can I contact your customer service?
If you have any questions, please contact info@beachandbandits.com. We will contact you as soon as possible.
Who can I contact for wholesale questions?
For questions regarding wholesale, please contact hans@beachandbandits.com
Contact Form
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